Refund & Return Policy
Return Policy Overview
At Mild 2 Wild Leather, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help. This Return & Refund Policy explains how eligible returns and refunds are handled for purchases made through our online store.
Return Window (30 Days)
You may request a return within 30 days from the date your order is delivered.
To qualify for a return, items must meet the return conditions outlined below. Returns requested after the 30-day return period may not be accepted.
How to Start a Return
To begin a return, please contact our customer support team before sending your item back.
After reviewing your request, we will provide:
• Return instructions
• A prepaid return shipping label
• The return shipping address
Requesting return authorization helps ensure your return is processed quickly and correctly. This process does not limit your right to return eligible items within the stated return period.
Return Process
Step 1: Contact our customer support team within 30 days of delivery.
Step 2: Receive your prepaid return shipping label and return instructions via email.
Step 3: Securely package the item and attach the provided return label.
Step 4: Ship the package using the carrier specified in the return instructions.
Step 5: Once your returned item is received and inspected, we will process your refund within 7 business days if the return meets our eligibility requirements.
You will receive an email confirmation once your refund has been completed.
Return Conditions
To be eligible for a return, your item must:
• Be unused and in its original condition.
• Show no visible signs of wear, damage, alteration, or misuse.
• Include all original accessories, hardware, documentation, tags, and labels where applicable.
• Be returned in the original packaging whenever possible to help prevent shipping damage.
• Be shipped back within the approved return period.
Items that do not meet these conditions may not qualify for a full refund.
Free Return Shipping & Return Address
We proudly offer FREE returns for eligible orders.
After your return request is approved, we will email you a prepaid return shipping label at no additional cost.
Return Address:
Mild 2 Wild Leather
11319 James Haller Dr
Austin, TX 78748
United States
Please do not return merchandise without first contacting our support team to receive return instructions.
Refunds
Refunds are processed only after the returned item has been received and inspected.
Once your return is approved:
• Your refund will be issued within 7 business days.
• Refunds will be credited to the original payment method used for the purchase.
• You will receive an email confirming that your refund has been processed.
If applicable, original shipping charges are non-refundable unless otherwise required by law or the return is the result of our error.
We may delay issuing a refund until the returned merchandise has been received and inspected.
Non-Returnable Items
The following items are not eligible for return:
• Personalized or custom-made leather products.
• Gift cards, if offered.
Damaged, Defective, or Incorrect Items
If your order arrives:
• Damaged
• Defective
• Incorrect
• Missing parts
Please contact us as soon as possible after delivery.
To help us resolve the issue quickly, we may request photographs of the product and packaging.
After reviewing your claim, we will work with you to provide an appropriate solution, which may include a replacement, exchange, or refund.
Contact Information
Business Name: Mild 2 Wild Leather
Website: m2wleather.com
Address:
11319 James Haller Dr
Austin, TX 78748
United States
Email:support@m2wleather.com
Phone:+1 (818) 505-3173
Business Hours:
Monday – Friday: 9:00 AM – 3:00 PM
Business Days: Monday – Friday
Closed: Saturday & Sunday