Payment Policy
At Mild 2 Wild Leather, we are committed to making your shopping experience as smooth and secure as possible. This Payment Policy explains how payments are processed, what methods we accept, how your financial information is protected, and what to do if you encounter any payment-related issues.
By placing an order on our website (m2wleather.com), you agree to the terms outlined in this policy. If you have any questions, our support team is always happy to help.
1. Accepted Payment Methods
We accept a wide range of secure, trusted payment methods to make checkout as convenient as possible:
• Credit & Debit Cards: Visa, Mastercard, American Express, Discover
• Digital Wallets: Apple Pay, Google Pay
• PayPal
• Shop Pay
• Stripe-powered payments
All listed payment methods are processed through encrypted, PCI-DSS-compliant payment gateways. We do not accept personal checks, money orders, wire transfers, or cash on delivery at this time.
2. Payment Processing
When you place an order on m2wleather.com, your payment is processed at the time of purchase — not after shipping. This means:
• You will receive an order confirmation email as soon as your payment is successfully processed.
• Orders are subject to verification before they are fulfilled and shipped.
If we are unable to verify your payment or fulfill your order for any reason, you will be notified promptly, and any charge will be fully refunded.
3. Currency
All prices displayed on m2wleather.com are listed in United States Dollars (USD). If you are shopping from outside the United States, your bank or payment provider may apply currency conversion fees. Mild 2 Wild Leather is not responsible for any foreign transaction fees or exchange rate differences applied by your financial institution.
4. Pricing and Taxes
Product Pricing
All product prices are clearly displayed on each product listing page and in your cart before checkout. Prices are subject to change without prior notice; however, orders already placed and confirmed will be honored at the price at the time of purchase.
Sales Tax
[TAX INFORMATION – e.g., 'Sales tax is automatically calculated and applied at checkout based on your shipping address and applicable state and local tax rates. Mild 2 Wild Leather collects sales tax in states where we have a tax nexus as required by U.S. law. The exact tax amount will be displayed before you complete your purchase.']
We are committed to full pricing transparency. The total amount you see at checkout — including applicable taxes and shipping fees — is the final amount you will be charged. There are no hidden fees or surprise charges after your order is placed.
5. Payment Security
Your financial security is our top priority. Mild 2 Wild Leather uses industry-standard security measures to protect your payment information:
• SSL Encryption: All data transmitted through our website is protected by SSL (Secure Sockets Layer) encryption, indicated by the padlock icon and "https" in your browser address bar.
• PCI-DSS Compliance: Our payment gateways are fully compliant with Payment Card Industry Data Security Standards (PCI-DSS), ensuring your card details are never stored on our servers.
• Secure Checkout: Our Shopify-powered store uses a secure, hosted checkout environment to protect your personal and financial information throughout the transaction.
• Tokenization: Payment processors tokenize your card data, meaning your actual card number is never directly handled or stored by our systems.
We will never ask for your payment details via email, phone, or social media. If you receive any such request claiming to be from us, please report it to support@m2wleather.com immediately.
6. Payment Issues
We understand that payment problems can be frustrating. Here is what to do if you experience any of the following:
Failed Transactions
If your payment fails, your order will not be processed, and you will not be charged. Common causes include insufficient funds, incorrect card details, or a temporary issue with your bank. Please double-check your payment information and try again, or use an alternative payment method.
Declined Payments
Card declines may occur for a variety of reasons, including bank restrictions on online purchases, daily spending limits, or suspected fraudulent activity flagged by your bank. If your card is declined, we recommend contacting your bank directly to resolve the issue, then retrying your purchase.
Incorrect Billing Details
Please ensure that the billing address and card information you enter at checkout exactly match the details on file with your bank or card issuer. Mismatches may result in payment failure or additional verification steps.
What to Do If You Have a Payment Problem
• Contact your bank or card issuer first if you see an unexpected charge or a declined transaction.
• Check your email for an order confirmation — no email means your order was not completed.
• Reach out to our support team at support@m2wleather.com or call +1 (818) 505-3173 during business hours (Monday–Friday, 9 AM–3 PM CT).
• Provide your order number (if available) so we can investigate and assist you quickly.
7. Fraud Prevention
Mild 2 Wild Leather takes fraud prevention seriously to protect both our customers and our business. To maintain a safe and trustworthy shopping environment:
• We reserve the right to cancel, hold, or delay any order that appears suspicious or potentially fraudulent, pending additional verification.
• If additional identity verification is required, we may contact you via the email address provided at checkout. Failure to complete verification within a reasonable timeframe may result in order cancellation and a full refund.
• We cooperate fully with law enforcement and financial institutions in cases of confirmed fraud or chargebacks.
• In the event of a fraudulent chargeback, we reserve the right to dispute the claim and provide transaction evidence to the relevant financial institution.
If you believe your payment information has been used without your authorization for a purchase on our site, please contact us immediately at support@m2wleather.com and notify your bank or card issuer.
8. Installment Payments / Buy Now, Pay Later (Optional)
We may offer flexible payment options through third-party Buy Now, Pay Later (BNPL) providers, which allow you to split your purchase into manageable installments. Available BNPL options may include:
• Shop Pay Installments
• Klarna
• Afterpay
• Affirm
Please note that installment payment plans are subject to the terms and conditions of the respective third-party provider. Mild 2 Wild Leather is not responsible for any fees, interest, or eligibility requirements set by these providers. Availability of BNPL options may vary based on your location, order total, and the provider's approval process.
If you choose a BNPL option, your payment schedule and terms will be clearly presented during checkout before you confirm your purchase.
9. Refunds
If you are eligible for a refund based on our Return & Refund Policy, refunds will be processed as follows:
• Refunds are issued to the original payment method used at the time of purchase.
• [REFUND METHOD & TIME – e.g., 'Refunds are typically processed within 5–10 business days after we receive and inspect the returned item. Please allow an additional 3–5 business days for the credit to appear on your statement, depending on your bank or card issuer.']
• We do not offer refunds in the form of cash or store credit unless otherwise specified in our Return Policy.
• Shipping costs are non-refundable unless the return is the result of our error or a defective product.
For full details on eligibility, timelines, and how to initiate a return, please review our Return & Refund Policy at m2wleather.com or contact our support team.
10. Contact Information for Payment Questions
If you have any questions, concerns, or issues related to payments, billing, or your order, please do not hesitate to reach out to us:
Mild 2 Wild Leather — Contact Details
Business Name: Mild 2 Wild Leather
Website: m2wleather.com
Address: 11319 James Haller Dr, Austin, TX 78748
Email: support@m2wleather.com
Phone: +1 (818) 505-3173
Business Hours: Monday–Friday: 9 AM–3 PM (CT) | Saturday–Sunday: Closed
We aim to respond to all payment-related inquiries within 1–2 business days. For faster assistance, we recommend emailing us with your order number included in the subject line.